Frequently Asked Questions (FAQs)

Are these paintings originals or prints?

Yes, every artwork on Sajaao is 100% handmade by our in-house team of skilled artists. Each piece is painted on canvas using professional-grade materials — no prints or reproductions.

Who are the artists behind the paintings?

Our artists are full-time, professionally trained individuals who work directly with Sajaao. We support both emerging and established talent, and your purchase helps them pursue art as a sustainable career.

Am I supporting an independent artist when I buy from Sajaao?

When you purchase from Sajaao, you directly support skilled independent artists who create every painting by hand, helping sustain their craft and livelihood.

Are all of your paintings limited editions?

Yes, every painting at Sajaao is a limited edition original created by independent artists. This ensures each piece is unique and not mass-produced.

Are the paintings framed?

Yes! All paintings come fully framed — you can choose your frame style while placing the order. Framing is included in the price.

How do I hang the artwork at home?

We provide a free, screwless hanging kit with every order. It’s simple, renter-friendly, and requires no drilling or damage to your walls.

Do you provide a certificate of authenticity?

Absolutely. Every painting comes with a signed certificate of authenticity, verifying that it is an original, hand-painted artwork.

Can I gift a painting to someone?

Yes! Art makes a meaningful and timeless gift. You can ship it directly to the recipient and even include a custom note. We’ll ensure it’s beautifully packaged.

Is it possible to gift-wrap or add a message for a gift?

Yes, every order is beautifully packaged and ready for gifting. Let us know if you’d like to include a special message.

How should I care for my painting?

Dust gently with a soft, dry cloth. Keep away from direct sunlight and moisture. Let it live peacefully.

Are the paintings thoughtfully priced?

Yes — we aim to make original art accessible without compromising on quality. Our pricing includes the painting, framing, shipping, and hanging hardware — with no hidden costs.

Can I commission a custom painting?

Yes, we do accept custom artwork requests based on style, size, or theme. Please reach out to us through our Contact page or WhatsApp for more details.

Do you offer wholesale or bulk purchase options for businesses?

Yes, we provide special pricing and services for bulk orders to interior designers, hotels, corporate offices, and retailers. Please contact our sales team for customized quotes and collaboration opportunities.

Do you offer custom sizes or concepts?

Yes, please [contact us] with your vision. We’ll create something made just for your space.

Can businesses request custom or branded painting?

We collaborate with businesses to create bespoke paintings tailored to fit your space, brand colors, or design themes.

Is shipping free in India?

Yes, we offer free shipping across India. Your artwork is securely packed and delivered to your doorstep with care.

Do you ship abroad?

Yes, we ship worldwide with secure, insured packaging and provide real-time tracking to ensure safe delivery anywhere.

What are international shipping costs and delivery times?

Rates vary by destination, with flat-rate shipping offered to many countries. Delivery usually takes 10–20 business days, depending on customs clearance.

Who pays customs duties and taxes for international orders?

Import duties and taxes are the buyer's responsibility and vary by country. We provide all required documentation to facilitate smooth customs processing.

Can international business customers get invoices for import and tax purposes?

Yes, detailed invoices and export documents are available to support your import and tax compliance requirements.

Can I return or exchange a painting?

Each Sajaao painting is created and packed with utmost care. If your artwork arrives damaged or if there’s a mix-up, please notify us within 48 hours of delivery, and we’ll make it right at the earliest.

Since every piece is hand-painted and made to order, we currently do not offer returns for change of mind. However, if you’re unsure or need help choosing the right painting for your space, we’re happy to guide you before your purchase.

How can I contact you?

You can reach us via:

WhatsApp: +91 74477 12333

Email: customercare@sajaao.com

Or through our Contact Us page.